POLICY

Reservations:
In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation.  We hold this information as part of our cancellation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancelation policy are provided below.

*Please notify Poetic beauty of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.  
 
Although we offer planned spa packages for your convenience, you are welcome to combine any of our spa and salon services for a custom package that meets your needs. 
 
Cancellation Policies and Fees:
Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.

Any cancellations with less than 24 hours of notice are subject to a 50% cancelation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. 

When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.

Prices and Services:
Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.
 
Gift Certificate Policy:
Gift Certificates are available in any amount and may be purchased at the spa or by phone at (707)679-0933. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash. Gift Certificates must be mentioned when making your appointment.

Series of Treatments: 
We are unable to process any returns or reimburse any payment transaction on any spa treatment series that are purchased. We will, however, exchange them for other products or spa credit of equal value.

Gratuity:
Gratuity is not included in the price of service or spa packages, customary tipping runs 15% to 20% but is of course  at your discretion. You may tip upon check out with cash, check or credit card.

Check in:
We ask that you please arrive 5-10 minutes prior to your appointment time. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly.

Personal Belongings:
Please leave all jewelry and valuable items at home. poetic beauty is not responsible for lost or misplaced items.

Spa Promotions:
Spa specials cannot be used in combination with any other offer, promotions

Return Policy:
It is our mission to provide you with the highest-quality of skin and body care products with your services. In fact you may like these products so much that you wish to use them every day in your own home! In the event you purchase any of our spa products for home use and find them to be defective, we will refund your money within 60 days of purchase,